1.1 Covid Policy
Our Covid policy follows the Department of Health, in terms of keeping safe and healthy, please follow the link below for protocols and updates: https://sacoronavirus.co.za/

1.2 Hours of Operation
Soul operates during the following hours, in terms of processing and dispatching orders, using SATC (UTC +2) time:

  • Tuesday to Friday 9am – 5pm
  • Saturday 10am – 5pm
  • Closed Sundays, Mondays & Public Holidays

1.3 Shipping Options

We use The Courier Guy as a courier service in South Africa, and we can ship to any address in South Africa and most destinations Internationally. Business days are defined as Mondays to Fridays, excluding public holidays. We use Aramex for International deliveries and can ship internationally, please contact us beforehand so we can work out the costs involved. Soul is not responsible for import taxes or duties incurred at customs of your country.
Visit the Courier Guy on https://thecourierguy.co.za/ or the Aramex website at Aramex Tracking and enter your waybill number in the tracking field provided on the home page, alternatively, you can contact Aramex directly to give you a verbal status update on your shipment on +27 11 457 3200 or +27 12 742 0300.
Once you have placed your order, we will wait to confirm your payment into our account before we package and dispatch your order. Once your order has been dispatched, the delivery times for each option are shown below.

    • Once your payment has reflected in our bank account, we will send you an e-mail with a tracking details and will ship your item.
    • Items must fit standard plastic courier sleeve. Sleeve size when flat is 35 cm x 45 cm.
    • In the event that your parcel does not fit into a standard Courier Guy or Aramex courier sleeve, or fits into more than one sleeve, additional charges will be incurred. In this instance you will be contacted before the parcel is dispatched with an amended shipping quote.
    • Deliveries are done directly to your door.
    • The Courier Guy and Aramex does not deliver parcels to P.O. Box Addresses. It is an express courier service; therefore your parcel will be delivered to door and will require a signature from the receiver.
    • Parcels are sent to the address which you supply on the shipping information section of your order. It is your responsibility to supply us with the correct physical address and contact number. We take no responsibility if you did not supply the correct delivery address.
    • It is your responsibility to follow up with The Courier Guy or Aramex on your parcel’s location. For delivery to main areas we recommend that you follow up with Aramex if you did not receive your parcel within 3 days or 5 days if the postal address is outside of main areas.
    • Parcels to areas outside of main areas take up to 3-5 days for delivery
    • There is no insurance available on the courier service, due to legal limitations. Loss of the items during transit will not be Soul’s responsibility and you need to follow up with The Courier Guy or Aramex, although we will help you in this process.

Your Shipping Options are:

  • OPTION 1: Available Tuesday-Friday
    Cost is R120 in Cape Town & Surrounds and R180 further locally per package (2 – 5 days delivery upon dispatch) International rates start at R800 per package and is depending on country & customs.
  • OPTION 2: Self-Collection
    You are welcome to collect our order from us at Soul, we are based in Hout Bay and are happy to prepare your package for you. We will hold your stock that you have ordered for 10 days upon payment for your collection, if you are unable to collect within 10 days, please notify us so that we can arrange a courier service for delivery (using the standard delivery charges as per above).Our business hours are Tuesday to Friday 09h00-16h00 and Saturday 10h00-14h00.
    Please contact us first to confirm your order and that it is ready for you, we can be reached on +27 61 771 9740 or email us on crystal@soulcenter.co.za

Our physical address is:

10 Surcingle Avenue
Hout Bay

Cape Town
South Africa

1.4 Payment Methods

Our online shopping cart is enabled to process safe and secure payments via the Payfast payment portal which creates a convenient shopping process for you.
When you click Payfast as payment method, you get to choose your preferred payment method and securely complete the transaction. Payment via EFT and credit/cheque cards are done easily and immediately.
After payment has been completed, you the buyer and Soul are both notified of the successful transaction. We will start processing your order once payment reflects in our bank account.

1.5 Returns Policy

Soul hopes you are satisfied with the product you choose but will do our best to help you if you wish to return a defective item or when the incorrect item has been delivered to you. We follow the standards of the Consumer Protection Act.
We will offer a refund for the following reasons

  • The product was not what you ordered
  • The products were damaged during delivery
  • The products are defective
    Our returns are subject to the following terms:
  • Items must be returned to us within 10 days of delivery, in the original packaging it was delivered
  • Please ensure the product has been sealed and safely returned to us using Aramex courier Services
  • You need to email us all the details on your order and the tracking information for the product being returned
  • We will refund the Purchase Price of the product, less any vouchers used in the transaction.
  • We will offer the options of resending you the correct item (as per your order, and on the condition that we have that item available in stock), or a full refund to the account that you paid us from, or a credit with Soul for further purchases.

1.6 Privacy Policy

We respect your online privacy and only use the login information you have supplied us to allow us to manage your account. We do use Cookies with your consent and will not send you unsolicited mail which you have not agreed to.
Our payment system, Payfast allows you the security to safely transact online, check the Payfast Security page for details on the features offered to protect both buyers and sellers from fraudulent transactions.

The Protection of Personal Information Act comes into effect 1 July 2021. As part of compliance to the act, we are required to confirm that you would like to continue receiving communication from Soul. Your information will only be used for the purpose of sending regular communications and is strictly on a voluntary basis.

We are extremely serious about client information and can assure you that we have taken the necessary precautions to ensure the safety of your information. If you are happy to keep receiving emails from us there is no need to do anything. If you change your mind at any time in the future, an unsubscribe link can be found at the bottom of all our emails.

We appreciate your support and hope you stay on this journey with us, Soul is dedicated to sharing in the love and mindfulness and to help you to Know Yourself better in your spiritual growth and wellbeing.

1.7 Contact Us
Soul is based at the following address:

10 Surcingle Ave
Hout Bay
Cape Town
South Africa

Banking Details for Payments:
FNB Business Bank, Bubbles & Dwayne (Pty) Ltd
Branch: 255355 Account number: 6256 3421 503

Contact us on +27 61 771 9740
Email us on: info@soulcenter.co.za or sanet@soulcenter.co.za